Obviously, when dealing with personal health information, data privacy is crucial. We address this in different ways:
We will soon be launching a test with automated translation, to give users a free, instant option.
The reason we're not offering this as the main service is that while we think they'll get there, automated translation services are still a bit too risky for this type of content. That's because we want people to be able to truly explain the nature of their medical condition or history, not just use standardized drop-down categories. And translating natural human language perfectly well still requires a human.
We've secured a partnership with one of the world's leading translation companies to offer 24 hour turnaround, and a cost that is affordable, especially when compared to all other travel costs. $10 enables us to cover the translation cost, ie what we pay directly to the agency ($7 or $8 usually, depending on length) and transaction costs. We wanted to play it safe and may end up with a small gain, on average, of about $1 per translation, and will readjust how much is charged in consequence. The goal is not to raise money via the transactions.
The reason we gave priority to making it easy to have a paper card vs a mobile app is because, fortunately, the odds of being out of battery are higher than of being in a medical emergency.
However, we do realize that a mobile app, not only to access your information but also to manage it, would be super useful, and it's the next thing on our roadmap.
Beyond mobile, we think there are plenty ways in which this information should be accessible in the future. Here are a few examples:
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